Services
Technical Support
Resolve operational issues through support and guidance
Technical support provides around-the-clock after-sales service, ticket-based communication and architecture guidance. Scope, response commitments and fees are set out in the service agreement.
Starting at
Contact salesSpecificationstechnical-support
- After-sales coverage
- 7 × 24hours
- Pre-sales coverage
- Weekdays 09:30–18:30
Reference pricing — sales quotes by usage and configuration
Features
After-sales support
After-sales technical issues are handled around the clock.
Ticket channel
Use tickets to communicate technical issues.
Architecture guidance
Discuss cloud-resource and application architecture requirements.
Use cases
- 01
Operational issues
Describe issues through tickets and follow up on resolution.
- 02
Architecture consultation
Discuss technical requirements during selection and deployment.