Terms of Service
Last updated · 7 Oct 2026
These Terms of Service (the “Terms”) apply to your use of the singfung.uk website and of the Singfung Labs cloud services you order or use through the website or the console. By placing an order, creating an account or using the services, you agree to these Terms for yourself or for the organisation you represent. The Privacy Policy, Acceptable Use Policy and Service Level Agreement form part of these Terms.
01Who we are
Singfung Group Limited is a company registered in England and Wales and the parent of Singfung Group. Cloud services in a given region may be provided by a group company established there, for example in Mainland China, Hong Kong, Singapore, the United States or Germany. Your order confirmation and invoices name the entity that provides and bills the service (the “Provider”). In these Terms, “we” means Singfung Group Limited and the Provider.
02Definitions
- “Services”: the cloud compute, storage, networking, database and security services we provide, and related technical support.
- “Customer Content”: any data, software or files that you or your users store, process or transmit using the Services.
- “Console”: the online interface for managing your account, orders, invoices and resources.
- “Billing Period”: the monthly, yearly, daily or one-time period stated in a plan.
03Your account
You must be at least eighteen, or act for a lawfully established organisation, to open an account. You must give accurate, complete and current registration details and keep your sign-in credentials and API keys secure. The account holder is responsible for everything done under the account. Tell us at once through the Console or support if you suspect unauthorised use; we may temporarily restrict sign-in to protect the account.
Your account language is set when you register; the interface, notices and invoices follow it, and you can change it in the Console at any time.
04Orders and prices
The price you pay is the amount shown at checkout, in US dollars. Starting and reference prices on the website are indicative and are not an offer; a contract is formed when we accept your order and begin providing the service. Prices exclude applicable taxes (such as VAT, GST or sales tax), which are calculated according to the Provider’s and your location and shown on the invoice.
For products quoted by our sales team, the agreed quotation applies; where it conflicts with these Terms, the specific terms of the quotation prevail.
05Payment and billing
Prepaid services are charged at the start of each Billing Period; usage-based services are charged on actual usage at the end of the period. Unless you turn off auto-renewal in the Console, prepaid services renew on the same plan and are charged when they expire. We accept the payment methods listed at checkout: cards and other electronic payments are processed by Stripe, and we never handle full card numbers; multi-currency bank transfers can be made through Wise. Third-party payment provider fees and exchange rates follow their rules.
We will remind you by email if an invoice is overdue. If it remains unpaid for more than seven days we may suspend the related services, and after thirty days we may terminate them and handle data as described in section 15. Suspended resources may continue to incur storage charges.
06Upgrades, downgrades and refunds
You can upgrade a plan in the Console; the difference is charged immediately, pro rata for the remaining days. Downgrades and changes of Billing Period take effect at the next period.
Except where the law requires otherwise or these Terms say so, Billing Periods that have started are not refunded. Where we fall short of the Service Level Agreement, service credits are provided under that agreement. If you are a consumer in the UK or EU, nothing in these Terms affects your statutory rights.
07Customer Content
You or your licensors own Customer Content. You permit us to store, process and transmit it only as needed to provide, maintain, secure and support the Services. We do not access Customer Content for advertising or any purpose unrelated to the Services.
Unless you order our backup or snapshot services, you are responsible for backing up Customer Content, and for ensuring it is lawful and that you hold the rights needed to use it.
08Where your data lives
Customer Content is stored in the region you choose. We do not move it out of that region unless you instruct us, the law requires it, or it is necessary to handle a support request you raise. Each region is subject to local law — for example, data stored in a Mainland China region is subject to the Personal Information Protection Law of the PRC — and you are responsible for choosing regions that meet your compliance needs.
09Security and shared responsibility
We secure the physical data centres, hardware, network and virtualisation platform. You secure your operating systems, applications, access permissions, firewall rules and data encryption settings. We recommend enabling two-factor authentication, keeping systems updated and rotating keys. If a security incident affects your data, we will notify you promptly after becoming aware of it and give reasonable help with the investigation.
10Acceptable use
You must use the Services in line with the Acceptable Use Policy and applicable law. If you breach it we may ask you to correct the problem first; where the breach is serious or puts others at risk, we may suspend the affected resources immediately.
11Third-party software
Some images and services include third-party software, such as operating systems or database engines, which is provided under its own licence terms — for example, Windows Server is licensed and charged under Microsoft’s terms.
12Confidentiality
Each party will keep confidential the other’s information that is marked confidential or is confidential by nature, use it only to perform these Terms, and share it only with people who need to know and are bound by equivalent duties. Where the law requires disclosure, the disclosing party will, where permitted, notify the other first.
13Limitation of liability
To the fullest extent the law allows, we are not liable for any indirect, incidental or consequential loss (including loss of profit, revenue, goodwill or data) arising from these Terms or the Services. Our total liability is limited to the fees you actually paid for the relevant service in the twelve months before the liability arose.
Nothing in these Terms excludes or limits liability that cannot be excluded under English law, including for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
14Warranties
Except as expressly stated in these Terms and the Service Level Agreement, the Services are provided as is. We do not promise that they will be uninterrupted or error-free, or fit for your particular purpose.
15Termination and data export
You can release resources or close your account in the Console at any time. We may end the Services on thirty days’ notice, or immediately if you materially breach these Terms, fail to pay, or the law requires it.
After termination we keep Customer Content for fifteen days so that you can export it; after that it is permanently deleted and cannot be recovered. Billing and transaction records we must keep by law are retained as required.
16Cross-border network services
Network services such as cross-border SD-WAN are provided under a signed quotation or service order that sets out the sites, bandwidth, delivery timeline and service level. Cross-border connectivity is provided only over lines from carriers holding the required licences. You must make sure your use complies with the laws of the places you connect from and to, including rules on network security, data export and export control, and you must not use the service to circumvent lawful network management measures anywhere.
Hardware CPE installed at your premises remains the property of us or our suppliers during the contract. You must look after it and return it when the contract ends, and you bear the cost of repairing or replacing equipment damaged through misuse or poor care.
17Events beyond our control
Neither party is liable for failing to perform because of events beyond its reasonable control, such as natural disasters, war, terrorism, government action, widespread power or telecommunications outages, or failures of upstream suppliers. The affected party must tell the other promptly and take reasonable steps to limit the impact.
18Changes to these Terms
We may update these Terms for product, legal or operational reasons. We will give at least thirty days’ notice by email or in the Console of material changes that are adverse to you. Continuing to use the Services after a change takes effect means you accept it; if you do not agree, you may end the Services before it takes effect.
19Governing law and disputes
These Terms are governed by the law of England and Wales. The parties will first try to resolve any dispute in good faith; failing that, the courts of England and Wales have exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts where you live and keep the mandatory protections of local law.
20General
These Terms and the policies they refer to are the entire agreement between us about the Services. If any provision is found invalid, the rest remain in force. You may not transfer your rights or obligations without our consent; we may transfer them to another company in our group. These Terms exist in Traditional Chinese and English; if they differ, the English version prevails.
21Contact
If you have questions about these Terms, contact us through the contact form on the website, live chat (weekdays 08:00–22:00, answered by our Hong Kong or UK support centre according to your time zone) or a ticket in the Console. Formal notices should be sent to the registered address of Singfung Group Limited or to the Provider’s address shown on your invoice.